If you see something that is harming the quality of life in Wellington, there is a new way for residents to report these problems quickly. The new SeeClickFix app gives residents the tools to help keep the village in top condition.
Wellington officials partnered with software development company CivicPlus to create a new localized portal for residents to use. The app gives those in the village an easier and faster way to report non-emergency issues like potholes, drainage concerns, missed trash collection, damaged street signs, graffiti, code compliance concerns and more.
“Wellington has a long history of using technology to make it easier for residents to connect with the village,” Wellington Communications Manager David Feliciano said. “SeeClickFix Wellington is the next step. It replaces our earlier GoWellington app with a more powerful system that tracks, manages and resolves every service request in one place.”
Since launching on Nov. 1, residents have submitted 15 service requests, with 11 of them already being resolved. The most common requests have been for sanitation services like new trash bins and missed waste pickups, but there have been a few maintenance reports.
When using the app, residents have to select a category to submit a request with a description and an optional photo. Each request will be sent to the appropriate department so they can address the problem properly.
After a request is submitted, users will receive status updates via the app and an e-mail as village staff review it. They will also be notified once their complaint has been resolved. If someone has already reported a similar issue, the app will inform them, and they can follow the existing request. Village officials tend to acknowledge requests in about two hours and close them in less than a day.
“The early response has been very positive,” Feliciano said. “Residents like how easy it is to submit a request and how quickly they hear back. Staff say having every request in one place, with the location and photos attached, helps them respond faster and track their work more efficiently.”
Feliciano explained that the app provides convenience and faster service because staff can get real-time notifications of issues. Through it, there will be fewer duplications and better planning.
“As more residents use it, we plan to add request categories and features,” Feliciano said. “We welcome feedback as we keep improving how we serve the community.”
Residents can download the SeeClickFix app for free at the Apple App Store or Google Play Store. After downloading, search for Wellington and click “Profile” on the bottom right to create an account. Requests from the SeeClickFix app are meant for non-emergencies only.
To learn more, or to download it onto a computer, visit www.wellingtonfl.gov/seeclickfix.
