Telstra customers were left confused over missed calls last night. Photo: Region.
Last night, three people phoned me saying they were returning my call.
The problem? I hadn’t called any of them.
And it seems I wasn’t alone, with Telstra customers across Australia suddenly receiving mysterious missed call and voicemail notifications, despite their phones never ringing.
The bizarre episode comes amid broader concerns about Telstra’s regional network, with customers in parts of the Riverina and NSW South Coast also reporting connectivity problems.
Telstra has now admitted a technical glitch was behind the mystery calls episode, blaming a problem with its MessageBank service.
A Telstra spokesperson said the issue had been identified and fixed on Wednesday night (4 November), but warned some customers might have received a backlog of missed call and voicemail notifications at once.
“Some customers may have noticed several delayed missed call and voicemail notifications arriving at once, some dating back to several days,” the spokesperson said.
“We’re sorry for the confusion this may have caused.”
Importantly, Telstra said there had been no impact to triple zero calls, ordinary voice calls or mobile data.
The incident has also renewed scrutiny of Telstra’s network reliability, following a major nationwide outage in July which disrupted mobile services and left hundreds of triple zero calls unable to connect.
An independent investigation into that outage later identified problems with the way Telstra managed its network timing systems.
Meanwhile, questions remain about the quality of Telstra’s regional network, with customers reporting internet dropouts, slow connections and other service problems in parts of the Riverina and along the NSW South Coast, including Griffith and Batemans Bay.
Asked about the complaints, Telstra said its local team had advised that both regions covered a large number of mobile sites.
“We continuously monitor the performance of our mobile network and respond to issues as they arise,” the spokesperson said.
The company said it would provide advice later today about issues in Griffith and Batemans Bay in particular.
More to come.
Original Article published by Oliver Jacques on Region Riverina.
