Via iStockphoto / @reecey.sid TikTok
A woman is claiming that a recent Chick-fil-A lawsuit can result in hundreds of dollars in payments. Is this true?
Have you used the Chick-fil-A mobile app? You may be entitled to some free cash.
A common piece of advice amongst fast food fanatics is that one should always download the chain’s mobile app. By using the app, you can earn loyalty points. Those can then be exchanged for free food.
Naturally, the store is also collecting a lot of data about you when you use the app. That said, some may argue that it’s worth it to swap some personal information for a few free orders of fries.
Frequent users of these apps were alarmed by recent allegations that these apps were not being totally honest about pricing. Now, one woman says you can turn that alleged deception into a payday. Here’s how.
Chick-fil-A App Lawsuit: Do Customers Get Money?
In a video with over 1.3 million views, TikTok user @reecey.sid claims that Chick-fil-A is currently being sued—and that it could result in money being put into your pocket.
“If you’ve ever used their mobile app or their website to place an order, they owe you around $200,” she declares.
The reason for this alleged lawsuit, she says, is deceptive pricing. According to the TikToker, in-app prices were significantly higher than in-store prices. While this is normal for many delivery apps, the TikToker argues that these price differences were not adequately disclosed.
“They made millions of dollars off of these small hidden price changes,” she states.
In response, she encourages viewers to “file for this lawsuit,” which she says may pay out in a “couple of months.”
Did Chick-fil-A Get Sued Over Its App?
Kind of. But the TikToker is getting a lot of details wrong. Still, you may be entitled to money. Here’s what you should know.
The closest story to what the TikToker is referencing is a lawsuit from 2022. This lawsuit alleged that Chick-fil-A advertised free or inexpensive delivery and then charged more for delivery orders. Chick-fil-A agreed to settle without admitting wrongdoing.
You can no longer make claims in this lawsuit. That said, there are other legal efforts that are currently ongoing.
On the site advertised by the TikToker, one listing states it is currently looking for claimants. The law firm involved alleges that “Chick-fil-A engages in deceptive pricing presentation practices which violate consumer protection laws in several states.”
According to these claims, Chick-fil-A may be violating consumer-protection laws in the way that they assess and present mandatory charges, such as delivery fees, service fees, and small order fees.
Additionally, it is alleged that the Chick-fil-A app pre-selects a tip without the customer affirmatively choosing one. This, the investigation claims, may have resulted in customers paying amounts they did not knowingly authorize.
A separate attorney investigation similarly alleges that “Chick-fil-A may be adding surprise fees to online orders, misleading customers about the true cost of their purchase until the very end of the checkout process.”
Are You Entitled To $200?
While it’s possible that these may become tried cases and that these cases may result in payment, it’s not guaranteed.
In short, these are ongoing investigations. This means that there are not yet any publicly announced payouts, nor is there any public plan to pay people out. The TikToker says claimants are owed “around $200.” However, there is no information to support this claim.
If everything plays out in the claimants’ favor, they may be entitled to payments. However, neither the amount nor the timing of any payment can be established given current information.
Customers Say They’ve Been Affected
In the comments section, many users claimed that, if the litigation truly was for the reasons the TikToker described, they would be impacted.
“I only order chick fil a thru the app. The lines are crazy,” said a commenter.
“I KNEW I WASNT CRAZY!!! $16 for a grilled sandwich seemed way too much!! Then I’d order in store and it would be like $11,” exclaimed another.
Others just shared gripes about Chick-fil-A.
“I’m just tired of my large fry being the size of a small,” wrote a user.
“Also, if you’re using rewards points and it says redeem the whole meal for 2500 points,” offered a second. “If you redeem each individual item it’s like 400 or 500 points less.”
BroBible reached out to @reecey.sid via TikTok direct message and comment as well as to Chick-fil-A via email.
